Hello, everybody good evening to all of you.
This is Vineet Gautam your trainer
Your course and today actually I am going to talk about the
active listening
I am talking about communication in video
And what is communication in communication?
Verbal nonverbal communication and writing skill
Now I'm talking today about the active listening
Active listening that's I'm going to talk about
Active listening requires you to listen attentively to a
speaker understand what they are saying
Active listening is that you should listen carefully to any
speaker and try to understand what they are saying
Respond and reflect on what's being said
Respond and reflect on what's being said and retain the
information for later
And retain the information that is being given to you for
later
This keeps both listener and speaker tibbling gaze in the
conversation
And in this way the speaker and the listener both remain
involved in the conversation
And it's an essential building block of compensative
leadership
And in this way you move towards a leadership
This becomes a leadership bonding
Six key listening skills are here, you have seen, be
attentive
Reflect on whatever is coming to your mind
Summarize what you are listening to, share it
And avoid judgment Do not give judgment on it
Do not give judgment on it
And clarify whatever things are there
So these are six skills of active listening
Which I have told you through the pick
Active listening is the practice of preparing to listen
Active listening is the practice of observing what verbal
and non-verbal messages are being sent are being sent,
verbal or non-verbal message and then providing appropriate
feedback, for the sake of showing attentiveness to the
message being presented.
You are listening sincerely, attentively, and active
listening is listening on purpose.
Just listening is not enough, listening with purpose, why
are you listening, what is exactly your purpose of
listening, you are listening to lecture, so you should know
where to use this thing, how to use it in benefit, how to
monetize it, this thing,
means purpose is more important, now we will talk about
four types of listening, I am talking about seriously on
the communication only, listening skills can be developed
but it takes practice, listening is the first step of
better communicator, if you
want to be a better communicator, then first you must be a
good listener, otherwise you can't, but many people are
fickle nature, so they are not able to focus and listen, so
we can develop this gradually through practice, whether you
are interested in
improving your networking, lending a new client or
connecting better with your family, strong listening skills
can help, whatever you are in need to be a good listener
very fast, so below are just a few effective listening
styles, first is deep listening,
deep listening occurs when you are committed to
understanding the speaker's perspective, it involves paying
attention to both verbal and non-verbal cues such as the
words being used, the speaker's body language and their
tone, and such listeners
can change the meaning of the word, this type of listening
helps build trust and rapport and it helps others feel
comfortable in expressing their thoughts and opinions,
so deep listeners are those who don't just listen to the
speaker's words, but also the speaker's tone, and
frequency, and those candidates are called deep listeners.
Second is full listening, full listening involves paying
close and careful attention to what the speaker is
conveying, it often involves the use of active listening
techniques such as paraphrasing what has been said to the
persons you are speaking with,
to ensure you understand their messaging, full listening is
useful in the classroom when someone is instructing you on
how to complete a task and when discussing work projects
with superiors, full listening is a kind of full listening,
it involves paying
attention to what the speaker is conveying, and when
discussing work projects with superiors, it involves paying
close attention to what the speaker is conveying, and when
discussing work projects with superiors,
Critical listening
We have talked about critical speaker, now we will talk
about listening
Critical listening involves using systematic reasoning and
careful thoughts to analyze a speaker's message and
separate facts from opinion
What is critical listening? When you are listening then the
other person is saying what is right and what is wrong.
The process of analyzing is also going on and you are
assessing that what is exactly the fact
The other person's opinion can be different and fact can be
different
While analyzing this, you are listening
That is called critical listening
Message and separate fact from the opinion.
Critical listening is often useful in situation when you
speakers may have a certain agenda or goal such as watching
political debates or when a salesperson is pitching a
product or service
Critical listening is more useful and important when the
other person
is telling you his agenda or goal
If leaders are speaking in the public then they have their
own agenda So you have to use critical listening in this
situation
and assess whether you have any connection with that agenda
or not
What is good and what is bad for you? When a salesperson is
presenting his product
then he will talk about his product
That is good for you or not that's your to decide or for
that you are to be a critical
listener at that moment
You can't listen to it blindly, you can't follow it.
You have to analyze it a little bit
And where you have put an analytical mode that is critical
listening
And next is coming therapeutic listening which we also call
empathetic listening
Therapeutic listening means allowing a friend colleague or
a family member to discuss their problems
It involves
emphasizing and applying support
nonverbal cues such as nodding and maintaining eye contact
in addition to
empathizing with their experiences
I have talked about this earlier
Empathetic listening
You listen to your friends and family members about their
opinions
and listen to their stories and
their experiences and on the basis of that experience
you give them empathy in a way, keep eye contact, keep a
healing touch
So this type of listening is different, different kind of
listening
Empathetic listening is critical when you are in an
assessment mode
Empathetic listening is used with your relatives
Now the question is why do we do details of all these
things?
It is important that you become a listener if you want to
be a good person a good social person a good personal or
Maybe you want to be better in personal life, in social
life or in professional life
You are in need to be a good listener
You have to be a good listener
For this you need deep listening
I have talked about this earlier
You have to listen carefully to the other person
In deep listening you are trying to understand the motive
of the other person
In full listening you are in a classroom and maybe
you are doing a presentation of a project, so you have to
listen to the whole thing
and we talked further
Critical listening, when you are listening
So you stay critical, keep analyzing what is exactly good
or bad for you
What is better for you or not, you should listen and analyze
And Therapeutic listening or empathetic listening
So empathetic listening is when you sit with your
relatives, friends, family members and listen to their past
experiences
For that
You can say that you make eye contact and give them empathy
You support them with sympathetic kind of things
For their opinions and experiences
And that's called the empathetic listening
We talked about this yesterday
In the last videos actually we talked about this thing also
So these are the four ways of listeners
These are the four ways of listeners
And why?
Because listening skills can be developed but it can't be
practiced
Why? Because if you want
To be a better family person, social person or professional
person So you are in need to be a good listener
Good listener can be a good learner
Can be a good learner and if you are creating a learning
attitude
You can do anything
And where does the learning attitude come from?
It starts from listening
So if you want to be a good learner
Because learning attitude is a very required part
So you are in need to be a good listener
A good listener can be a good learner And good learner can
achieve anything Whatever he wants or she wants to achieve
Because if you do learning, update, upskill, upgrade
yourself
So you will achieve things step by step
So here actually I was talking about the importance of the
active listening
I was talking about the importance of active listening
Your learning process starts from active listening
You can be a good learner
You can create a learning attitude in yourself
Always be in learning mode
Instead of procrastinating Keep your mind in learning mode
And that will seriously help you
To be a better candidate
You can be a better, more better and more better
One day you will be the best You will be on the top of your
field
So here I am talking about the step by step
Each and everything is very very much crucial
Be sure about this thing
And in the next
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