Hello everybody, good morning to all of you.
This is Vineet Gautam, your Karpet trainer and today
actually I am going to talk about the communication.
The topic is going on and in the last video actually I
talked about the communication.
What is communication I talked about and then I talked
about the non-verbal communication and what is the
importance of non-verbal communication we talked about in
the next video.
What is the importance I talked. So, we talked about what
is communication.
Communication is the act of giving, receiving and sharing
information.
Communication is the act of giving, receiving and sharing
information that can be told in a different way, talking,
writing and listening.
The process of talking, writing and listening is called
communication.
Next, we saw the part of non-verbal communication.
Non-verbal communication where we convey the message but we
don't use the word.
We don't use the word, eye contact, facial expression, big
language, emotional, gesture, posture.
We use these to communicate and that way is called
non-verbal communication.
What is the importance of non-verbal communication, we
talked about.
So, we talked about the importance that if the listener
ignores non-verbal communication,
then 60%, however ignoring non-verbal communication
altogether would cause the listener to miss up to 60% of
their communication.
If someone ignores non-verbal communication, then he can
miss 60% of the communication.
And this is the importance. Experts are saying this thing.
This is the importance.
Next, you know that the first impression is the last
impression.
And the first impression, whenever you meet a new
candidate, then in the first four seconds, the image that
forms in the brain is of the first impression.
The image of the first impression is formed in the first
four seconds.
And that is formed by non-verbal communication.
Because in the first four seconds, you haven't said
anything.
So, your body language, eye contact, expressions, the way
you look, the way you enter, the way you sit, your dress
sense, all these things create the first impression in the
mind of the other person.
So, you can't deny the importance of this non-verbal
communication.
Next, we will talk about the new topic and that is
listening.
We will talk about listening in this video.
So, what is listening?
Listening is giving attention to a sound or action.
Now you see, you must be thinking that listening is only to
listen to sound.
No, listening is something, the action, listening is an
action where we are focusing.
Listening is giving attention to a sound or action.
We call the process of giving attention to sound or action
as listening.
When listening, a person hears what others are saying and
tries to understand what it means.
When we are listening, there is a slight difference between
listening and hearing.
Hearing means, our ears are open, there is no cap on it.
So, any sound that is coming in our ears, which we don't
want to hear, that is hearing. But when you try to focus on
hearing and understand that, that is called listening.
So, when listening, a person hears what others are saying
and tries to understand what it means.
The act of listening involves complex affective, congitive
and behavioral processes.
The process of listening involves many things.
Listening is receiving language through the ears.
Listening involves identifying the sounds of speech.
Through listening, we can understand the sounds of
different people.
Why am I saying this in detail?
Because you have to understand the importance of it.
And processing them into words and sentences.
You understand the speech of the other person and you can
convert it into words.
For example, we make children do dictating.
So, if the other person is speaking and the child is
listening, he can write it in words.
Listening means paying attention not only to the story but
how it is told.
The use of language.
Only the listener doesn't care about your words.
He cares about your way of presenting the message.
Sounds of speech.
And processing, listening means paying attention not only
to the story but how it is told.
The use of language and voice and how the other person uses
his or her body.
The importance of non-verbal communication.
Non-verbal communication is very very much important.
So, I told you at that time that if it is important for the
listener, while you are a communicator, it is important for
you to use it.
So, here I am talking about that listening means paying
attention not only to the story.
The way of telling the story, the body language, the
expression, the eye contact.
The way it is done, all those things become important.
In other words, it means being aware of both verbal and
non-verbal message.
In listening, you receive not only verbal but also
non-verbal message.
It is the perfect way of communication.
So, you can understand the importance of listening here.
This is the major part of communication.
Now, we will talk about why listening is a skill.
Why did we call listening a skill? What is so special about
it that we called it a skill?
Here, actually I am talking about something in depth about
this thing.
One is that you eat food.
There is nothing in the food.
It doesn't matter.
You have to fill your stomach.
And one is that you are talking about quality food.
One is that you have learned to speak and hear.
But what happens is that you don't understand the
importance.
So, many times you miss hearing the important things.
So, that's why I am talking about the importance.
Communication, your listening part is a skill.
Why listening is a skill?
Listening is one of the essential soft skills.
As a soft skill trainer, I will tell you one thing.
Listening plays a major part in soft skills.
Listening is one of the essential soft skills.
It indicates a person's ability to receive and interpret
information in the communication process.
Listening to someone's ability and interpreting it.
Until you don't listen to the other person.
Until you don't understand.
Until then you won't be able to present it properly.
So, this ability of the other person.
Before that, he has to become a good listener.
Yes, this is the importance of this listening.
Without active listening skills, you won't be able to
receive and interpret the message.
If you don't have active listening skills.
Then you won't be able to receive the message properly.
And you won't be able to understand it.
You won't be able to interpret it.
You won't be able to present it properly by converting it
into communication.
And that's why I am saying, listening is a skill.
You must be a good listener before being a good
communicator.
Listening is one of the essentials of skills.
It indicates the ability of receiving and interpret the
message while you are receiving the message and
communicating to the next person. Jab tak aap ek sahi
listener nahin ho saate hain, a good listener can be or
will be surely a good communicator.
Kyunki jab tak aap saamne wale ki baat ko sahi tariqaise
samajhte nahin hain, interpreting kar lete hain, tab tak
aap sahi tariqaise answer nahin de paayenge.
So this is the importance of a listener, a good listening
skill is a very very important part.
So in the next we are going to talk about the variety of
listeners, the different kind of the listening skills.
The listeners ki quality hai ki kaise kaise kis tariqaise
listeners hote hain aur aap kaunse category ke listener
hain ye aapko dekhna hai aur which type of listeners are
the important one I am going to talk about.
Aap apne assessment bhi karenge and then aap kis level pe
asses karenge aur kaise aap behtar ban sakte hain I am
going to talk about that thing also in the my next video.
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