Hello everybody, good morning to all of you. This is Vineet
Gautam, your trainer, your corporate trainer, your coach.
And today, actually I am going to talk about the topics
related to your corporate training.
And that may be used in a different situation also.
Because corporate training doesn't mean just the person is
learning whatever over there only going to be used.
It can be used anywhere in the society wherever you are
going.
So, here today actually I am going to talk about this very
crucial topic that you know better.
Communication. What is exactly the communication?
That is the major part. Here it is written, communication
is the act of giving, receiving and sharing information in
other words.
Talking or writing and listening.
Communication is the act of giving, receiving and sharing
information.
So, mainly we have seen that what is communication?
Communication is the act of giving, receiving and sharing
information.
Giving, receiving or sharing in any way.
Whether it is giving message to someone or receiving, that
may be verbal way or written way.
We will talk about that in detail later.
So, communication is something, act of giving, receiving
and sharing information.
Giving, receiving and sharing information is communication.
In other words, talking or writing and listening.
We can say talking, this is verbal.
Writing, written and listening.
The process we do that is called communication.
That is called communication. We have seen this in detail.
So, we have seen this below.
And what is this?
Listening, affective, body language, business communication.
We have seen all these things.
So, mainly we have seen in the first page that what is
communication?
Communication is the act of giving, receiving and sharing
information.
What is communication?
It is an act of giving, receiving and sharing information.
Which you can call as talking, writing and listening.
That is clear. This is communication.
And this is the need everywhere, wherever we are.
We have to talk to someone.
We have to listen to someone.
Until we listen, understand, how will we answer?
And many times we receive in written way.
We receive mail and reply in written way.
So, these all things are the necessity of our daily life.
You can understand the importance of communication in our
daily life.
And further, actually we are going to talk about what
exactly the different kind of the communication you are
getting.
So, very first is coming non-verbal communication.
Non-verbal communication.
You have understood about communication.
Now we are talking about non-verbal communication.
Non-verbal communication is the transmission of message or
signals through a non-verbal platform such as eye contact.
What is non-verbal?
In which we are not using any words, we are not using any
written things.
How we are going to use that?
We said, what are those things? Such as non-verbal
communication.
What is it?
Can you see in detail?
Non-verbal communication is the transmission of message.
Message is being transmitted through signals.
Signals also have non-verbal platform such as eye contact.
Through eye contact.
Facial expression.
Through facial expression.
Gestures, postures and use of objects and body language.
So, we said eye contact, facial expression, gestures,
postures, body language.
Or through any object when you communicate something.
Like you said, like this.
You are understanding the meaning.
Like this.
So, these signals are understood.
We say with eyes.
With facial expression.
We are not saying anything with mouth.
You are seeing.
We have given different expressions.
And you know the meaning.
We call this non-verbal communication.
Non-verbal communication means conveying information
without using words.
Like I said earlier, what is non-verbal communication?
Non-verbal communication is we are transmitting the message.
Message means conveying information.
We are conveying information.
But we are not using the words.
That is your non-verbal communication.
This might involve using certain facial expressions.
We can use certain facial expressions in this.
Or hand gestures to make a specific point.
Or we can use body language.
We can use gestures.
For special meaning.
Or it could involve the use.
If eye contact, physical proximity and other non-verbal
cues get message cross.
It could be eye contact.
Message is being forwarded here.
We are conveying the message.
But we are not using the words.
That is non-verbal communication.
It could be through eye contact.
It could be through body language.
It could be through facial expression.
By using all these things.
Non-verbal communication refers to the ways in which beings
convey information about their emotions, needs, intentions,
attitudes and thoughts without the use of verbal language.
We are conveying all these things.
What all we have done here?
What all?
We are conveying emotions.
We give facial emotions.
We are giving sad emotions.
Information about the needs.
You are asking for the water.
We have done all this.
The other person understood it.
Intention.
We are conveying our intention.
May come in.
Situation.
Intention.
Or you want something.
Attitudes.
We are showing our attitudes.
Yes.
Or we gave an expression.
Like this.
Wow.
Well done.
But you didn't say.
Attitudes.
And thoughts without the use of words.
So, in non-verbal communication, we are using eye contact,
body language, facial expression or body postures.
But we are not using words.
We are not using the verbal language.
And we are conveying our messages.
That is the part of communication.
And it is called non-verbal communication.
We saw communication.
What is exactly communication?
Then we talked about the non-verbal communication.
Third is.
I am talking about.
What is the importance of non-verbal communication?
So, here you can see.
Non-verbal communication can portray a message both vocally
and with the correct body signals.
See.
A message is being portrayed, conveyed.
Correct body signals are being given.
Through body language.
So, you can understand in a broad sense.
That you don't have to give a written message.
You don't have to use any words.
You don't have to use the language in a verbal way.
But you have to convey the message.
Correct body signals, gestures.
Body signals comprise physical features.
Conscious and unconscious gestures.
And signals and the mediation of the personal space.
You can use any of these things.
We are talking about the details.
The wrong message can also be established if the body
language conveyed does not match a verbal message.
Many times, if you are not conveying the body language
correctly.
Then the message can also be wrong.
The other person will misunderstand you.
Okay.
You said this.
Although everyone understands this.
You did this.
Message.
If you want. Paying attention to both verbal and normal
communication may leave the listener with a feeling of
being lost due to not being able to break down both at the
same time.
However, ignoring non-verbal communication altogether would
cause the listener to miss up to 60% of their communication
according to experts.
While you are talking, you have cared for the words, but
when we are talking to someone, here I am talking about the
importance of non-verbal communication.
And here while I am speaking, you can see my eye contact,
facial expression, and body language.
I am showing my face.
So if you are not able to understand these gestures, then
research says that 60% communication
the body language, and facial expression, while you are
listening to anybody, you must take care of eye contact,
facial expression, and body language.
Or one thing I am saying here, if eye contact is important
to understand, facial expression is important, your body
language is important, then while you are communicating to
anybody else, you must use these all things because these
all things are very
much important to make the next person understand.
If the person is not able to follow the non-verbal
expressions, then 60% problem is there, it means that
non-verbal communication is very very crucial.
So while you are communicating to anybody else, wherever
you are, you must use these ways, non-verbal communication,
your eye contact, the importance of eye contact you can't
deny.
Importance of facial expression you can't deny.
The importance of your gestures, your postures, your
emotions, your body language you can't deny.
These all things are very very much crucial, very very much
crucial.
So while you are communicating, you must take care about
these things.
Non-verbal communication strengthens a first impression in
common situation like attracting a partner or in business
interview.
In a business interview or in a personal level, your
non-verbal postures to attract the partner, the first
impression is very very important.
Impressions are on average formed within the first four
seconds of contact.
So let's start this topic, I have said above that 60%
problem, however ignoring non-verbal communication
altogether would cause the listener to miss up to 60% of
their communication according to experts.
Experts say that if you ignore non-verbal communication,
then communication altogether would cause the listener to
miss up to 60% of their communication according to experts.
And here I am telling you that your non-verbal
communication, whenever you are meeting anybody first time,
so within first four seconds, the impression goes, until
you have not used any word, that is the message going to be
conveyed with the help of the
non-verbal communication
expression, smile, eye contact, body language, and from
there your first impression is formed, and first impression
is the last impression, that's you know better, and now you
must have understood that first impression is the last
impression, and how
we create that first impression, not by verbal
communication, we are creating with the help of non-verbal
communication.
And here you can understand the importance of non-verbal
communication, how much important this part of
communication is, which is called non-verbal communication,
it is very important to understand it in detail.
So, now we have talked about the communication, what is
communication, and we have talked about what is non-verbal
communication and what is its importance, and I think you
understand it better, let's do it once, what is
communication?
Communication is the act of giving, receiving, and sharing
information.
Communication is the act of giving, receiving, and sharing
information.
Communication is the act of talking, writing, and listening.
Talking, writing, and listening, this is the way of
communication.
Now, we have talked about talking, writing, and listening.
Now, we have talked about non-verbal communication.
So, non-verbal is what exactly, wherever you are not using
the language, words, not writing, but even you are
communicating your message, even you are conveying your
message, and that's what you are doing with the help of eye
contact, facial expression,
gesture, posture, use of object or body language.
You used these things and you are using it.
What is it?
Eye contact, facial expression, gesture, posture, use of
object.
You scared someone with a stick, just like teachers in the
class.
You showed a knife, scared someone.
So, what happened?
You didn't use the word, but the person in front of you got
scared.
Body language, well done.
You called him, sit down.
So, this is body language.
I am not speaking anything, but you are understanding.
So, this is the importance of non-verbal communication.
Or, we read further in importance.
We read further in importance.
What is its importance?
So, we read the importance, if we clear here.
Ignoring non-verbal communication altogether would cause
the listener to miss up to 60% of their communication.
If you ignore non-verbal communication, then the listener
can miss up to 60% of their communication.
They can't understand.
Because words are different.
But, while speaking, the expressions that are coming, apart
from verbal, your eye contact, body language, we gave a
worldwide signal.
Stand up.
I am using the word, stand up.
It is possible that the person in front of you is not able
to hear, not able to understand the words.
But, he understood the body language.
I can sit down.
So, this is going to be understood.
So, what is the importance?
60% listener, if he is ignoring non-verbal communication,
then he can't deny its importance.
Because he will miss 60% of their communication.
He will miss 60% of their communication.
Moreover, the listener to miss up to 60%.
The listener will miss 60%.
Means, when... 40% Verbal Communication and 60% Non-Verbal
Communication is Important
You didn't use so far even a single word
1st Impression Assessment
1st Impression Assessment is giving strength to Non-Verbal
Communication
1st Impression Assessment is giving strength to Non-Verbal
Communication
1st Impression Assessment is giving strength to Non-Verbal
Communication
1st Impression Assessment is giving strength to Non-Verbal
Communication 1st Impression Assessment is giving strength
to Non-Verbal Communication 1st Impression Assessment is
giving strength to Non-Verbal Communication 1st Impression
Assessment is giving
strength to Non-Verbal Communication 1st Impression
Assessment is giving strength to Non-Verbal Communication
1st Impression Assessment is giving strength to Non-Verbal
Communication 1st Impression Assessment is giving strength
to Non-Verbal Communication
1st Impression Assessment is giving strength to Non-Verbal
Communication