Good evening to all of you. This is Vineeth Gautam, your
coach, your trainer.
And today, today I would like to talk, as I am talking in
my last term videos, about the importance of the
communication skill for sales and marketing professionals.
The importance of communication skills for sales and
marketing professionals.
I have told you this in the last 2-3 videos.
Especially for the sales and marketing professionals.
Because you have to deal, convince, negotiate.
And how do all these things happen?
All these things happen through communication.
So if you are having the better communication, effective
communication, then you can do it in a better way.
You can do these things in the right way.
Again, you can see at the back, sharpen your communication
skills.
What should I write? Sharpen your communication skills.
You sharpen your communication skills.
Enhance your communication skills.
And then see, the world is yours.
You will get your required success.
According to your mind, success, dream success, you will
start getting.
You will start getting success according to your mind.
After getting these things.
So this is up to you, what exactly you want.
What exactly you want for yourself.
So let's start the video for breathing.
Yes, yes, yes, yes.
First you concentrate yourself by doing deep breathing.
I did it three times.
If you want, you can do it three to five times.
Then you activate your concentrated form by doing this
thing.
And now you can start.
Now you can start.
In the comparison of others.
So, by doing so, you can activate yourself.
Very first, you are introducing yourself to you.
Self introduction.
By doing deep breathing.
And then activating.
Now you are activated.
Start.
Yes, yes, yes.
Start.
You have started.
For your work.
How?
So today, I am going to talk differently about this.
Let's see.
Yes.
I was talking about this thing.
So what is this?
I have already talked about this in some videos.
Now I will talk about this in detail.
How can you use this professionally?
And how can you get the maximum benefit of your work?
The work is the same.
But you can get the maximum benefit.
Or you can say, the maximum benefit of yourself.
You can use your real potential.
Sometimes you know things.
But you cannot present it in a better way.
You cannot do it on the basis of better communication.
Suppose you can crack a deal on 9.
You crack it on 7.
You crack it on 6 out of 10.
You can sell a product in 9,000.
You can sell a product in 9 lakhs.
You can sell it in 8 lakhs or 7 lakhs.
You are suffering a loss of 1 lakh.
See, as this number increases,
If it is 1,000, it is a loss of 1,000.
If it is lakhs, it is a loss of lakhs.
If it is crores, it is a loss of crores.
But you are the one who is going to do the deal.
The mood is yours.
So first of all, activating is very important.
When a person comes in a mood, he clicks ideas in his mind.
And you are executing those ideas.
And then you are getting the different kind of the benefit
for you and for your system, for your organization also.
Because the success will not only be yours.
It will also be of your system, it will also be of your
organization.
So that is going to help you a lot.
It is going to help you a lot.
So, very first I would like to talk about the communication.
See, I have talked a lot about this.
But today actually I am talking specially regarding point
to point.
The way I am talking, if you keep doing point to point, it
is really really so much helpful.
Communication is the act of giving, receiving and sharing
information.
In other words, talking, writing and listening.
I have done these three things.
Talking, writing and listening.
Three types of communication are done.
Next, we will talk about non-verbal communication.
Non-verbal communication is that
which without using words your facial expressions your body
language
gesture, posture, eye contact dress sense it is said that
dress also has this your thoughts from all these things a
message goes
and you will say that is message important? yes I will tell
you its importance see here what is it?
Non-verbal communication is the transmissions of messages
or signals through a non-verbal platform such as eye
contact facial expressions gestures postures use of objects
and body language
Non-verbal communication means conveying information
without using words see its clear from words non-verbal
means without verbal means without any word so you are
communicating you are talking but you are not using words
this might involve using certain
facial expressions your facial expressions can be there and
hand gestures and gesture of hands like facial expression
hand gesture you are getting it? so this is your non-verbal
communication
facial expressions or hand gestures to make a specific
point or it could involve the use, non-use of eye contact
physical proximity and other non-verbal cues to get a
message across whether it be facial expression, eye contact
eye gesture by hand whatever you do without using words you
have not used your tongue you have not opened your mouth
but to give your message
whatever you use that is called your non-verbal
communication and how important it is
I will talk about that non-verbal communication refers to
the ways in which which being conveys information about
their emotions, needs intentions, attitudes and thoughts
without the use of verbal language without the use of
verbal language and what are
the things here? you see emotions, needs intentions
attitudes and thoughts
emotions, needs, intentions attitudes and thoughts
but no word is being used how important is it? that's what
I am going to talk about what is the importance of
non-verbal communication non-verbal communication can
portray a message both vocally and with the correct body
signals, gestures body signals
comprise physical features conscious and unconscious
gestures and signals and the meditation of personal space
the wrong message can also be established if the body
language conveyed does not match a verbal message
if the body language does not match the message can go
wrong you say something and it happens so you have to be
very careful
paying attention to both verbal and non-verbal
communication may leave the listener with a feeling of
being lost due to not being able to break down you
understand the importance of this now what I was saying
with a feeling of being lost due to not being
able to break down the time however, ignoring non-verbal
communication altogether would cause this is important
however, ignoring non-verbal communication altogether would
cause the listener to miss up to 60% of their communication
according to experts
experts are saying that if someone is talking to you and
you are not paying attention to non-verbal communication
then if verbal and non-verbal match up because one, you are
not speaking only using non-verbal communication one, even
when you are talking
even then you are doing non-verbal activity if you are not
able to understand both at the same time especially when
you are not able to understand non-verbal activity you are
seeing that when I am speaking even though I don't want to,
I am speaking in a big language understood? if you are
understanding non-verbal activity then the message conveyed
by the communicator 60% of that you will miss means the
whole message 100% 60% you are going to miss if you don't
understand the meaning
of non-verbal communication, the activity is going to be
done by the communicator while talking to you or there is
one more thing this is the importance when someone is
speaking you should understand this second thing, when you
are speaking you should
understand this very clearly whenever you are going to talk
to anybody then you don't underestimate underestimate the
importance of non-verbal communication because it is going
to help others to understand your out of 100 60% of your
communication whatever
you are talking right now whatever you are doing 60% of
your non-verbal communication helps in understanding
getting? 60% so when you are listening as a listener then
you must take care about this thing and as a communicator
when you are speaking you
should understand the importance of this because it is so
much crucial so much important second thing you must have
heard the first impression is the last impression you must
have heard now I am telling you a very important thing that
the first impression
is the last impression but first impression is going to be
judged by anybody new when you meet for the first time so
the judgment is in the first 4 seconds when you meet
somebody for the first time so in the first 4 seconds your
first impression is assessed
and you know this very well that in the first 4 seconds you
have not even started your conversation means your first
impression is assessed by your outer look your non-verbal
communication your body language eye contact face
expression your dress sense
when you enter your body language with the expression you
enter the expression on your face you second
First impression is the last impression and if you want to
make it impressive then you want to focus on your
non-verbal communication, non-verbal communication, your
body language, eye contact, gestures, posture, your dress
sense, your shoes, your confidence,
in these all things, confidence, of course you will enjoy,
the next person will also enjoy. You believe 100% that you
can't make anybody else to enjoy.
So, you understand their importance and utilize it in that
way, enjoy it.
When you start enjoying, then you will be liked by people
also, when you start liking in your own eyes, then you will
be liked by others also, in their eyes.
Non-verbal communication strengthens first impression in
common situations like attracting a partner, or in a
business interview, first impressions are not on a bridge
formed within the first 4 seconds of contact.
Whether you want to attract a partner in a personal
relationship or in a business meeting, in an interview, if
you want to give a better impression, then you will have to
understand the importance of non-verbal communication.
You will have to understand the importance.
You will be able to make a conversation, you will
definitely be able to make a conversation.
Understood? So, I will talk further, listening.
I have said earlier also that the major part of
communication is listening.
Because if you are not a good listener, you can't be a good
communicator.
Why? Because a good listener will be a good learner.
A good listener will be a good learner.
And good learner means input is coming, quality input is
coming.
If you say you will learn, you are learning things of
quality, you are inhaling, input is coming.
Listening means learning, learning means the input coming
inside you is of quality.
And I have said earlier also, if you have an orange in your
hand and you squeeze it, then if it is a sour orange, then
a sour juice, if it is a sweet orange, then a sweet juice,
and if it is rotten, then a rotten juice will come out.
It will come out, right?
The quality of the juice will come out.
First of all, what will come out of it?
Orange juice will come out, nothing else will come out.
Now, if it is sour, then a sour juice, if it is sweet, then
a sweet juice.
Similarly, whatever input you have inside you, when you
start communicating, when you start speaking, that is what
is going to come out.
That is why you should put better input inside you and to
put better input, you will have to become a listener, a
good listener.
Will be a good learner and the quality of input you have
put in it through learning, you will deliver it in the same
way.
And the quality of delivery you will do, you can
understand, you are going to get the same quality of
response.
It is said in the language of computers, garbage in,
garbage out.
It is called Giga, garbage in, garbage out.
So, the input will be the same as the output.
And you understand it this way too.
Till now, I have said that whatever you have learned, you
did it outside.
Now I am saying that when you are delivering, the way you
will deliver, the same result you will get.
The way you will deliver, the same result you will get.
So, you have to take care about your communication and
before that you have to take care about your listening.
Why? Because listener means a learner and learner means
good input.
A good input means good output, you will do that.
Okay, so I have talked about listening.
Here I am talking about why listening is a skill.
I have already told you why listening is a skill.
Listening is one of the essential soft skills.
It indicates a person's ability to receive and interpret
information in the communication process.
Understand the message, interpret it as per your wish, then
deliver it.
Without active listening skills, you won't be able to
receive and interpret the message.
Without active listening skills, you won't be able to
receive and interpret the message.
I am enjoying it. I like it.
As a communication coach, I enjoy it.
I know the importance of this thing.
Because of this thing, whatever I am, I am today.
I am a motivational speaker.
I am a communication coach.
I am a corporate trainer.
I am a soft skill trainer.
I am a mind coach.
I am a life coach.
And I am an author.
And these are all things I am doing.
And in these all things, everywhere, my communication skill
is always helping me.
Always helping me.
Wherever I go, for a mind coach,
I went to Mumbai for training.
For Mind Mastery and Advanced Mind Mastery in Lonavala.
So, there also, in between trainings, when I used to get a
mic on my hand, to speak, to share my experience in between
training sessions, so when I started speaking on stage, the
other people who didn't dare to go on stage, they used to
refuse, they used
to avoid the chance they got.
But I used to grab the mic, and in 30 seconds, I could
speak for 3 minutes.
And people, people from the entire national and
international community, and everybody was listening to me
carefully, clapping, enjoying.
And our trainers, Sudarshan Sahab sir, who is today India's
number one mind trainer.
India, I am proud that I am India's number one mind
trainer, Sudarshan Sahab sir.
If they say this on the stage, then what can be a greater
appreciation than this?
I have been around for more than 20 years.
Because I have started at the age of 18-19.
I understand the importance of this communication skill.
And it is going to help you a lot everywhere.
Not only in the professional life, it is going to help you
in the personal life.
Until you don't listen to the child, how will you answer?
So all these things are going to be thought on a very
serious level.
What is exactly the importance of this skill?
What is the importance of this? Now I will talk about 7
types of listening that can change your life and work.
7 types of listening that can change your life and work.
Till now I have talked about communication skill.
I have talked about listening and non-verbal communication.
Now I am talking about the importance of quality listening.
Your life and work are going to change.
Get your real potential.
Get the best of you.
Get the best of your work.
Your dream success in your career, in your professional
life if you want to get,
then these 7 types of listening skills you are in need to
understand.
In details I am going to talk in the next videos.
Yes, so far you will be getting?
I think so. Carry on. Wait for the next video.
Count me in. I'll make sure to spread the word to all my
classmates.