Hello everybody. Good evening to all of you. This is Vineet
Gautam, your coach, your trainer.
And today I'm going to talk something very crucial as I'm
talking in my last videos.
I'd like to talk to the sales and marketing professionals
something different exactly required for you for your
success.
I was talking about some crucial skills which are required
to be enhanced for being successful in your career.
Yes, and out of that actually I was talking about the
communication skills.
You know how much important this is specially for sales and
marketing professionals.
So this is Vineet Gautam, your motivational speaker,
corporate trainer, mind coach, life coach and author.
And today as I told you I'm talking in my last some videos
regarding communication skills.
And in last video actually I talked about the communication.
What is exactly the communication?
And later on I talked about the non-verbal communication
and listening skills.
So what is non-verbal communication? I told you in my last
videos.
Non-verbal communication is where you don't use the word,
your body language, your eye contact, gesture, posture,
dressing.
These all things are going to communicate a message to the
person to whomever you are talking.
You are going to talk. And you know the first impression is
the last impression and that is going to be assessed in
first four seconds of your meeting.
And it's obviously clear in first four seconds even you
don't start talking.
Means to say your first impression is going to be assessed
on the basis of your NVC means non-verbal communication.
In this way you can understand the importance of your
non-verbal communication.
I think you understood and never try to underestimate this
communication way.
The second very crucial and important thing I talked about
that was listening.
What is listening and why listening is a skill? Why
listening is a skill? Because if you are not a listener,
good listener, you can't be a good learner.
And if you are not a good learner, means you don't have
good input inside, then how can you give good output? Means
how can you communicate something better as you don't have
the good input, quality input inside.
So now I understood and you should also understand this
thing.
What is the importance of listening skills and why
listening is a skill?
I think you understand it better.
Because if you are interested to improve, if you are
interested to achieve your goal, your target, you want to
get your dream success come true, then you are in need to
remain a learner, lifelong learner.
Lifelong learner.
Are you ready?
If yes, then you can expect your dream success come true.
If you don't, then God will bless you.
Am I right? Right.
So, today I talked about seven types of listening that can
change your life and work.
Seven types of listening that can change your life and work
and what are those seven kinds? First is informational
listening, discriminative listening, biased listening,
sympathetic listening, comprehensive listening, empathetic
listening and last one
is critical listening.
So these are the seven types of listening if you understand
this thing.
As I told you, listening is the base for being a good
learner.
And if you are learning, you can move ahead, you can
achieve your target, your goal.
Because it may be wherever you are and wherever you want to
go, there is a gap in between.
Something is missing and by learning you can fill up that
gap and that will make a bridge between you and your
success.
I think you are getting my point.
If you are getting it, then you must practice this kind of
listening.
You must practice informational listening.
I told you in details about this listening skills.
What are the importance?
Informational listening is something you are getting like
information from your point of view to whomever you are
listening.
You don't have to understand the complete context.
You have to understand what is exactly for you in whole.
Whatever the next person is saying to you, you are getting
your own message, information for you.
That is informational listening.
The second is discriminative listening and this is the kind
of listening you are having inbuilt in your body.
In your body it is inbuilt.
God has made this thing in you.
As you are buying a mobile, some extra apps you want to
download but before that you want to see what kind of
functions apps are already in your mobile inbuilt.
In the same way as manufacturers are making, building
something in your mobile or laptop.
In the same way God has made some qualities inside of us
all also.
All of us.
Mostly we don't understand our real quality, our real
potential which is lying inside already whenever we are
born.
So this kind of listening is inbuilt and through the voice,
different different sub-modules of the voice, a child can
understand the voice of the mother, the voice of different
members of the family.
Similarly, whenever mother is coming towards him or her, he
also can understand, my mama is coming to me. Am I right?
Yes, right.
So next one was biased listening. Here your biased
listening is also known as selective listening. You are
biased, you are getting your own message. Someone who uses
biased listening will only listen for information that they
specifically want to hear.
Whatever the specific information they want to hear, you
are just biased. You know by this word, by this word it's
clear, biased you are. You are there for getting just your
own information.
Yes, and the next is sympathetic listening. This is exactly
whenever anybody is talking to you, you are to just listen
to that person. Maybe he is talking about his problems, his
story of the pain, you are to listen and giving the
emotions of the sympathy.
This is also clear by the name, sympathetic listening. Yes,
here you are to use, act like that. And next you are
getting comprehensive listening. Unlike discriminative
listening, comprehensive listening requires language skills.
In discriminative listening, language was not required, but
in comprehensive listening, the language is exactly
required. This type of listening is usually developed in
early childhood. People use comprehensive listening to
understand what someone is
saying using words.
In discriminative listening, the person is having this kind
of skill inbuilt and without using words we are getting the
message.
Here, in discriminative listening, comprehensive listening,
we are trying to understand the message given by the next
person whoever is talking to you through language.
Understanding the message given to you through language,
that is comprehensive listening.
Next is empathetic listening. Empathetic listening is
useful to help you see from other people's perspective,
from next person's point of view.
In this type of listening, you can try to understand
someone else's point of view. You can try to understand
someone else's point of view, what exactly the next person
is intending to say to you.
This is the way you, you are not thinking from your point
of view, you are just trying to understand the point of
view of the next person, what exactly he or she is
intending to say or saying.
I think I understood you. And the last one is critical
listening. Critical listening is, if you need to analyze
complex information, you need to use critical listening.
Critical listening is crucial when problem solving at work.
When something is complex, you are team leader and in your
team there is a problem. Everybody is saying, I am right, I
am right, I am right, but you are to decide who is right
and who is wrong
as you are a leader.
Then this critical listening is very important for you at
that moment to understand. Because you are to analyze
exactly as a leader who is right and who is wrong.
You are to give the decision. In conflict resolution, this
is also very much helpful for you. As a senior
professional, you can use this skill while solving the
conflict, resolving the conflict.
And this is a very, very crucial skill you must have.
Because in a general condition, you can do something
better, but in between you must have this skill of solving
the problems whenever comes to your way.
And conflict resolution also. So there, this critical
listening skill will really help you in assessing the real
problems and then you can go towards the solution also.
So, as I talked to you about this communication skill, the
importance for the professional life and in that section I
talked to you about non-verbal communication and listening
skills.
Why listening is a skill and seven types of listening which
can change your life and your work also. So just go start
using, executing these things from today in your life and
at your workplace and get yourself transformed.
Just go and use it. Move ahead. Do. Just go and get. Your
dream success come true. You can do it.
Yes, this is Vineet Gautam, Multiversal Speaker, Corporate
Trainer, Mind Coach, Life Coach and Author also. And I'm
saying you can do. Just go try, get it done for you. Are
you ready? Then go.
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