Hello, everybody.
Good morning to all of you.
This is Vineet Gautam, your trainer, your coach.
And today, I'm going to talk about...
First, I'm going to talk that so far, what all we have done.
What all we have done so far, I will talk about it now.
Now, we have done two topics, communication and management.
In detail, we will talk about it now.
In communication, we have given different points.
What is communication?
How many parts are there? How many major required parts are
there?
We have done all that.
And after that, we have done in management.
What all parts are there in management?
We have also talked a little about the topic.
If I talk about it, so, this is communication.
We have talked about communication.
And in communication, what is communication?
We have talked about it. I have explained it to you.
Mainly, what is communication?
Then, second, we have done two parts.
Non-verbal communication and verbal communication.
And the importance of both.
We have talked about both.
What is verbal communication?
And what is non-verbal communication?
Verbal communication is same when we are going to use the
words.
And non-verbal is the your face expression, eye contact,
body language, these all things.
And then, what is exactly the importance of this non-verbal
communication? Non-verbal communication is the message you
give through your body language, dress sense, eye contact,
facial expression.
These things give the message of non-verbal communication.
But the question is, how much important this is?
I have told you that if the speaker is speaking and the
listener is listening, and if the listener is missing
non-verbal communication, then he can miss 60% of that
communication.
This is the opinion of the expert.
This is what the survey says.
Second thing, which is majorly important, you must have
heard, and I have told you many times, the first impression
is the last impression. And the first impression is the
last impression.
So, naturally, everybody tries to make the first impression
better.
How do we make the first impression better?
It is possible through non-verbal communication.
Because the first impression is assessed in the first four
seconds.
Until then, you have not said anything.
So, it is assessed based on your body language, dress
sense, eye contact, and the facial expression, whatever
things are visible.
So, you can understand the importance of this thing.
Then we talk about the listening.
What is listening?
Listening to any sound or action, understanding it, and
reacting to it, that is called listening.
And I have told you a major thing, if you want to be a good
communicator, first you need to be a good listener.
A good listener can be a good communicator.
So, you can understand the importance of this.
Why listening is a skill?
Listening is a major part of soft skills.
And why?
Because, as I said, a good listener can be a good
communicator.
Until you are a good listener, you do not listen to the
other person carefully, you do not understand, then you can
give a wrong reply, or you will not be able to give a reply
because you have not heard the question.
So, it is important to be a good listener.
Listening is a skill, seriously.
Then we talked about seven types of listening.
I have talked about it in detail.
And further we are going...
We talked about many important things.
We talked about writing.
Why writing?
Writing is that portion, it is said that you are not able
to learn something, so learn it by writing.
Because while writing, we get focused on everything.
We get focused on every word, every letter.
And because of this, our concentration improves.
And that is the importance of the writing skill.
This is a very important part.
Benefits of writing skills, we talked about many things.
That your communication gets clarity.
You can eliminate stress by writing the things which are
inside of you.
By writing them, you become more productive.
How do you become more productive? Because you are focused.
Whatever you want to do, if you focus on it, then you will
be more productive naturally. And when you write, you have
written your target, then you become more focused on it.
And when you become more focused, then you will start
taking steps.
And naturally you will be more productive.
You become productive.
Further, you can learn more.
It is said that if you are not able to learn something,
then you start writing it. Instead of learning verbally,
you can write it down. And you will be able to do it
quickly and in a better way.
You will gain awareness of the reality.
Writing down will help you in this day.
When you start writing down the things which come and go in
your mind, then gradually you will be able to know about
yourself.
How is your thinking? What kind of personality do you have?
Because thinking is the basis of personality.
So you can assess those things about yourself.
And because you write, then you can take a decision from
every angle of your thinking. What is exactly good for you?
So you start taking a right decision.
You will be happier.
How do you become happier?
See, whatever you are able to do, mostly what happens is
that you are not able to do it.
If you are able to do it, then you are happy.
If you write, then you are able to take better decisions.
You become aware of yourself.
You become creative.
So naturally, when you become an action taker, then when
your work is done, you will be happy.
You will be more focused.
I had said earlier that when you write, you become focused.
You can easily tackle tough moments.
Because you eliminate stress by writing.
You write it down.
It is said that when a person shares his pain with someone
in a tough situation, and cries, then his emotions come out
from within. And the same thing is going to be applied on
writing also.
When you write something, then the same thing is applied.
And you feel relaxed.
The most important part of writing is that memories come
and go, ideas come and go.
When you write them, then gradually a memory is created for
you, your diary is created.
Poets, whenever they get an idea, they write it down.
And this is how they become poets.
It is not that you can write only when you want.
You don't know when you will get an idea, how it will click.
So whenever you get an idea, you write it down.
So you can create memories for yourself.
You can be a writer, you can be a poet.
You can make a diary, you can make a documentary.
You can become an author.
So the habit of writing takes you further.
Next we talked about active listening.
We talked about many parts of active listening.
What is active listening?
I talked about four types of active listeners.
Those who do deep listening, full listening,
Deep listening is when you are totally focused on a topic.
Full listening means you listen to the whole thing from
start to end. That is full listening.
And next is critical listening.
In critical listening, you keep looking at what is exactly
good for you.
You take what is good or bad for you.
And third type of listening is therapeutic listening.
You listen to others, give emotional touch, heal them, and
support them. That is called empathetic listening.
Next we talked about emotional, intelligent, Emotional
intelligence is defined as the ability to understand and
manage your own emotions.
That is called emotional intelligence.
It is very important to understand your own emotions and
use them in a positive way.
Sometimes we take advantage of other people's emotions.
But if you are emotionally trapped, then the other person
will take advantage of your emotions.
So how do you tackle your emotions? That is a major
question.
Understanding this is a very important part.
5 components of emotional quotient that boost leadership
skills
Empathy, social skills, communication skills,
self-awareness, self-regulation.
Self-motivation and motivating the other person.
We have done all these parts one by one.
Confidence means feeling sure about yourself.
Confidence means you are sure about your abilities.
And because of that you are feeling confident that you can
do this or that.
There is one misunderstanding and one thing is missing.
Not having confidence is called fear.
Not having knowledge is fear.
You are not aware of anything.
It can be a technical part.
Because of that you are worried.
But if you are aware of that and you become confident, then
you are confident about your abilities.
5. Conflict resolution.
6. Public speaking.
7. Body language.
The importance of body language.
I have talked about this in non-verbal communication
section.
What is the importance of body language, face expression,
eye contact, gesture, posture, dress sense.
Presentation.
When you are presenting yourself publicly, what are the
major parts of it?
I have made many important videos on presentation.
You can watch them.
I have already given the details on how to present yourself
properly.
Assertiveness.
Assertiveness is a major part.
One is aggressive where a person says that I will win.
I am me.
And there is an ego in it.
That I can do this work only.
No one else can do it.
The second is passive.
Yes, you will do it.
Surrender yourself.
And the third is assertiveness.
You can do it.
I can do it.
So listening and understanding both the parties, in an
adjusting way, in a cool and calm way, when you present
yourself, it is an assertive way of presentation.
This is a major part.
It is a very important part.
Then we talked about group discussion in public.
And you know I have already told you that group discussion
is mainly for judging your leadership quality.
Where you keep some points on a topic in a solid way, point
to point.
You can attract people towards you.
You can convince people logically.
Logically.
That is your leadership quality which is judged in your
group discussion.
Whenever you talk publicly, you are saying a lot of things
which is not important.
You are speaking to the point where there is logic and
people agree.
That is the main part.
Personal interview technique.
Taking and giving.
I have already talked a lot of things about these all
things.
You can go for the details of the videos.
And now you are starting the management.
Social level.
Official level.
And it is a very, very important crucial part.
Project.
Planning.
And then organizing.
Coordination.
This is the importance of the coordination.
Commanding.
Control.
Enough of anything is bad.
To exist in a system.
Conflict solving.
Team building.
Then you can make a team.
Professional.
Team building.
If you have already made a cooperation, then they will give
you two hours without payment.
So, team building is a very important part.
And next is coming the emotionally coordination.
Emotional coordination for team building is a very major
part.
I have already talked about it.
Now, we will discuss the details of communication and
management.
We have seen point to point.
Now, we will see each point in detail.
For example, emotional coordination.
We will discuss point to point how to build up emotional
coordination in our system.
We will do it in detail.
Now, we will talk about leadership.
This is the thing we have to do.
What is leadership?
We will discuss it in the next video.
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