Hello everybody
Good evening to all of you.
This is Srinidhi Gautam, your trainer, your coach, your
corporate trainer.
And today
actually, I'm talking about a
very serious topic, the conflict resolution, mostly it does
happen in every part of the society that can be the social
problem, that can be personal problem, it can be in between
the families, in
between the families, in between the family members, in
between the neighbors, in the society, in your colonies, in
your sectors, or it can be in the communities.
In society, there can be two religious communities, two
caste based communities in your community.
In other words, there can be a conflict between the
professional level, junior, senior level,
even between different departments.
There are conflicts where
there are persons, there are conflicts also.
But where there is problem, there is solution also.
And here, now, the solution of the conflict, we are talking
about resolving it.
Till now we have discussed six points ladies, first we
discussed bring the parties together, both parties or more
than two, if there are parties then it is important to
bring them together, till the parties are not there, how
will we know what the problem is, it is very important to
listen
to each other, if there is a conflict, what are the rules
for that situation, what are the exact layout rules, it is
important to tell both the parties that if you do not agree
and the problem goes against you, if it is proved, then how
can legal action be taken
against you.
The solution is that love is not going to happen until
there is no fear,
it is very important, you will say, what is the solution of
fear, fear of law, children
love their mother because they are scared of the world,
this love is very wonderful, When we are afraid of the
world, we go in the refuge of God.
We are afraid of the world, so we go in the refuge of God.
So, without fear there is no love.
That's why it is important to tell them the rules, that
this action can be taken against you if you don't agree.
So, that's why it is very important to tell them, which we
discussed earlier.
Then, what is the basic root problem of that problem?
What is the root cause of that problem?
It is also important to find out.
It is also very important to find out.
It is very important.
Because until you find out the problem, there can be no
solution.
So, very first, you have to find out the problem.
Until you find out the problem, there can be no solution.
When you find out the disease, it will be diagnosed,
checked and tested.
Then, you can take the medicine, do the surgery or whatever
you want to do, you can take this action.
But if you don't know the disease, then what will you do?
That's why I said, that you should find out the root cause
of the problem.
Root cause means, where is the root of the problem?
Where did it start? Why did it start? You should find out.
And again I am saying, that if you find out the problem,
then where there is problem, there is solution also. Where
there is problem, there is solution also.
We are on the path of solution.
Next is, that both parties, both communities, should be
listened to properly.
If you don't listen to both parties, both communities, then
you will face problems.
Means, you won't be able to find the solution.
Both people, whether you are on social level, personal or
official, both parties should be listened to properly.
You see, how long is the counseling session?
It is 6 months long.
Both people should be listened to properly.
Then they should be listened to properly.
So that they don't clash with each other.
Sometimes there is confusion on small things.
And we are not able to go towards the solution.
So, communication gap is a major problem.
Until we don't listen to both parties, there can be no
solution to the problem. And listening means communication.
So, communication is the solution of all problems.
Keeping this in mind, the solution to the problem is
conversation.
The solution to the problem is conversation.
Keeping this in mind, it is important to listen to both
parties carefully.
Both parties, both communities, can be more than two
parties.
But it is important to listen to everyone carefully.
And after listening to these things, a solution, a
structure, a layout should be made in your mind. On the
basis of this layout, you should be able to decide what
type of solution you can give.
What type of solution you can give.
So, it is very important to make this thing in your mind.
So that you can do a little up and down in it.
I have discussed this before.
You ask both parties that in this situation, what can be a
right solution, what can be a positive solution.
By asking in this way, both parties will get involved in
it. And you can move towards the solution.
In that, you will also find out if there is a party among
the two or four parties which is not talking about the
solution. And you can write in the report of the committee
that this party does not want to go towards the solution.
It is not interested in the solution.
So, it is creating the problem.
This will also be known.
So, for this, you should ask them to give the solution.
Now, I am talking about the next concluding point.
Both parties should agree for the right solution in the
favor of the company. If there is a problem related to the
company, if there is a professional conflict, if it is
socially related, if it is between communities, then in
favor of the society, and
if it is family related, then in favor of the family.
How? Look, there is an emotional quotient.
Giving emotional touch or you can say responsible touch.
You can ask your professionals that you both are employees.
Is the organization's employee responsible for it or not?
If there is a responsibility, then it is necessary to end
this conflict.
It is necessary to agree for the solution in the favor of
organization benefit.
To achieve the organizational goal, for the organizational
benefit, you should leave your ego and agree for a solution.
Because when two senior professionals are in conflict, not
talking to each other, then it will affect the company's
growth.
It will affect the junior employees.
It will affect the colleagues.
The whole system is hampered, disturbed.
Keeping all these things in mind, make them realize their
responsibilities, their duties.
Emotionally, you can also say blackmail.
But make them realize
that you should agree for a solution.
You should make them realize this.
And then you can reach to the solution.
I am talking about in the favor of company.
This is what If there is any social problem in the society
or in the community, then the net is disconnected, which
totally disconnects life.
There are so many problems, today we are not feeling life
without the net.
Electricity is cut, people are afraid to go out, curfew is
imposed, cars are broken, whose life is in danger? If there
is any problem at the social level, then the common man is
troubled by it.
So, the representatives of the society, the leaders, ask
them clearly, that is there any responsibility for their
society, for the people of the society or not?
The people for whom you are talking about good, for whom
you are fighting, the community is suffering along with
them, they are troubled.
What good is this, Baba?
So, the society, whose representative you call yourself,
the people whose leader you claim yourself, in their
favour, you agree for the solution.
Many times they will say, not us.
You are not for yourself, you are a leader, you are a mass
leader.
So, for the favour of that mass, for their good, you agree.
Similarly, at the personal level, because of the problem of
husband and wife, children suffer, other members of the
family suffer.
So, we can agree on this, two families, girl's family,
boy's family, all relatives, friends, all are suffering.
So, they should be reminded of their responsibility, that
for yourself, this fight, whenever there is a conflict, it
does not remain between the two parties.
Because of that, many people are affected, are affected,
are troubled.
So, it is necessary for both of them to think about all of
them.
If they are not thinking, then you should compel them to
think.
You should make them aware of their responsibility, that
your problem is not only yours, because of you, a lot of
other persons are going to be disturbed.
And you should think seriously about this thing, and you
must be agree.
Both parties should be agree for the right solution, in the
favour of both the parties,
Both parties should be agree for the right solution, in the
favour of company, if there is a company problem, in the
favour of society, if there are social problems, and in
favour of family, if there is a family related problem.
I have said earlier, conflict can be anywhere, at any level.
Conflict can be anywhere, at any level.
So, we are talking about overall conflict resolution, just
not I am talking about the professional conflict,
I am talking about the social conflict also,
I am talking about the personal level conflict also.
So, in this way, we can reach to the solution of any
problem, and we are in need to find out it very seriously.
We can do it, if we are trying to do, because communication
is the solution of all problems, we are doing this thing,
and one thing we must remember, where there is problem,
there is solution also.
This is the quote given by motivational trainer,
Vineet Gautam.
I'll make sure to spread the word to all my classmate.