Hello everybody good evening to all of you this is Vineet
Gautam your corporate trainer your coach and today I am
talking about a very serious topic the conflict resolution
this is the major part it does happen in our society in
your personal life or
may be in your professional life so actually today I am
talking about in last videos I was talking about the
solution I talked about the three points and here I am
moving towards the next point the next point is actively
listen to the both parties or
both communities.
So, if you sit them together and tell them the basic rules
of layout but if you don't actively listen to their problem
then the solution will not come out and they will say that
we have not heard about it so we don't believe in the
decision that is being
taken for the solution so when they say like this if you
have listened to them and listened to their demand also if
you are willing to listen to their demands also and you are
ready to listen to their demands then you are ready to
listen to their demand.
but if they are not being listened to, then at the end when
it is the turn of solution, turn of decision, then they
will say the same thing, because we were not listened to,
so our words were not heard, so we do not accept this
decision and the problem
will be again continue, so we want solution, one thing is
very much clear, where there is problem, there is solution
also, where there is problem, there is solution also, where
there is problem, there is solution also, where there is
light, there is light,
light does not come from somewhere else, light is there,
like when the light is off, where does the light come from?
problem is there, solution is there, we need to see, we
need to see from the light of light, for this it is
necessary that the problem
which we can call darkness, it is necessary to see it from
the light of light, till you do not understand their
emotions, you will not be able to understand their problem,
so emotionally both the parties need to listen carefully,
rules and regulations
are in their place, it cannot be denied, but emotionally
listening to their problem is very important part, and we
are seriously in need to listen to them, seriously
listening to both the parties is very important part, and
before that number 5 is set
a desired solution, if you have not taken any solution, if
you have not set a parameter, then you will know that when
you will start talking, then one party will take you in the
flow of your talks, and you will not be able to give the
right solution,
so you have an idea from the beginning, and listening to
the talks, you will move towards the judgment step by step,
so you have discussed 4 points in your mind, and based on
that set a desired solution, that based on the problems of
these parties, this
solution is the right solution,
you decide from your side, the judge, the committee,
committee members decide from their side that this solution
is the right solution, this is the right solution for both
parties, mainly we are looking for the solution of this
problem, so this is the
right solution, now after listening to both the parties,
the solution that you came up with, you can do up and
downs, but if you have not done any parameter, you have
made a statue, if you have made it, then you can change the
design,
but if you have not made it, then you will not know what
you have made, you will not know, so first of all you have
to set a desired solution in your mind, listening to both
the parties, in process, you have to set a desired solution
in your mind, and
in that listening to both the parties, you can do up and
downs, you can take one more option,
ask both the parties or communities, ask both the parties
to suggest the positive solution,
you will ask both the parties to suggest the solution, you
will ask both the parties to suggest the solution, see they
are a smart party, they have a demand, that is why there is
a conflict, so you ask both the parties, what can be the
right solution
for this problem, what will happen is, they will actively
get involved in it, they will keep their own talks, then
how much you can listen to, according to the situation,
that you can decide according to that situation, you can
listen to so many talks
of both the parties, how much you can agree with them,
according to their solution, you ask both the parties to
suggest the positive solution, you ask both the parties to
suggest the positive solution, then how much you can agree
with them, how much you
can listen to their talks, you decide this from your side,
you decide this from your side, what will happen is, the
thing which is sitting inside them, will come as a
solution, till now it is sitting as a problem, now they
will give the solution, you
ask them, do both the parties want the solution or not, one
thing will come out of it, it is possible that one of the
parties doesn't have a solution, it is possible that one of
the parties doesn't have a solution, as it happens in
political parties,
that the agitation is going on, we don't want to end it, we
want to carry it, then they will not talk about the
solution, they will talk about confusing the talks, and
that is why it is important, that for the solution, for the
solution, you yourself
ask them,
you will get to know who is interested in the solution and
who is not, you can report this to the higher management or
higher authority.
If there is any employee in higher management who does not
want to go towards the solution, wants to create
propaganda, many times what happens is, the company is paid
by the opposition organization to create problems in your
company.
Or in that particular situation, by taking payment, or by
any means, wants to create problems, wants to create
problems, wants to ruin the atmosphere so that the
opposition can take advantage of it.
It can happen in such a society, it can happen in such a
family, that there is confusion between two members of the
family, between the husband and wife, between the family
members, between two relatives, between two friends.
So, if it has been created, then those parties will not
want to let that problem be solved.
So, it will be your job to assess this matter carefully and
judge it.
And it is also necessary to forward this report to the
higher authorities, that this person or this party is
exactly not looking towards the solution side.
So, they will automatically get counted in the negative
zone.
So, till now we have seen that for conflict resolution,
that may be the social level, that may be personal level,
that may be official, professional level.
If there is a problem, then actively listen to both
parties, both parties and both communities, or may be more
than both parties, may be more than two parties.
We are in need to listen to them actively.
It is very important to listen to them very carefully.
Because, till the time you don't know about the problem,
you cannot go towards the solution.
So, very first, we have to find out the problem.
You will say that you have come here for the solution.
See, where there is problem, there is solution also.
The solution is also the same, but the problem is first.
When the problem comes, then the solution is going to come.
You will get pain when you will take the medicine.
You will get hurt, you will know the pain when you will
take the medicine.
So, if you don't know the problem, then when?
You will take the medicine when you have fever.
If you have fever, then you will take the medicine.
What is the solution? No.
If you take the medicine without fever, then it is called a
drug.
It is not a medicine, it is a drug.
So, there is a problem, there is a conflict.
But, we are in need to find out the conflict first.
Second, set a desired solution.
After listening to what you have heard so far, you have to
take a desired solution in your mind.
And based on that, move ahead.
And after listening to both of them, you will reach a right
solution.
But, you have to keep a layout of the solution in your mind.
Request both the parties to tell the right solution.
What is the right solution, what is the positive solution
of this situation? We have done this so far.
And we are moving towards our conflict resolution step by
step.
In the coming videos, I am going to the conclusion, how to
conclude this.
So, I think you must have understood things clearly so far.
This is a situation to solve the conflict at any level.
In this way, we are moving towards our target to solve the
problem.
Count me in.
I'll make sure to spread the word to all my classmates.