Hello everybody
Good evening to all of you.
This is Vineet Gautam your trainer your course and today
I'm talking about a very serious topic in my last video.
Actually I was talking about what is conflict
Conflict kya hai in the last video actually I was talking
about
That conflict can be in between in your professional life
In your personal life or maybe in your social life It can
be at any level.
Yeh maine aapko last video mein bataya tha baat karee thi
Now the question is
How to get it solved
Because bibaad ka hona to laajmi hai, natural hai, wo to
honi hai
Jaha do chaar log rehte hai, society hai
To cheeje to hongi, up and downs hongi, sab kuch sab ke
mann ke mutaabik to nahi hota hai
Ab swaal yeh hai ki agar aapke mann ke mutaabik nahi hai to
saamne wale ko cheez achi nahi lagegi
Aur conflict wahin se start ho jati hai To iska solution
kya hai agar aap jisse committee banai
Aur as a corporate trainer mein conflict resolution ki baat
kar raha hu
To kya kya tariqe hai kaise hum isko solve karne ke process
mein aage
Bad chakte hai
Sorry first is
The very first solution is bring the both parties together
Bring the both parties
Jo bhi parties hai, may be 1,2,3,4
Bring the parties together
Dono part, 3,4,5 jo bhi hai, conflict ke upar depend karta
hai
Do logon ke beech mein hai, do community ke beech mein hai
Ya do adhik logon ke beech mein hai
Jo log bhi hai unko ek saath laana jaruri hai
Unko ek saath laana jaruri hai
Aamne saamne hona jaruri hai
To very first aapko sochana kya hai ki dono parties ko
saath laana hai, saamne laana hai
Mostly problem kya hoti hai ki koi kahin kuch keh raha hai,
koi kahin kuch keh raha hai
Aur aapko pata hi nahi chal raha hai, ki koon kya keh raha
hai, nahi keh raha hai
To dono parties ko saath laana bohot jaruri hai
Aamne saamne laana jaruri hai
Aamne saamne aap direct nahi laayenge
Aap dono parties se alag alag
Ek jagah pe bula liya but aap pehle ek parties se meeting
kar lete hain Unki baat sun lete hain
Phir aap second parties se meeting karte hain
Aap unki baate sunte hain
Phir aap koi conclusion aap nikalein apne dimaag mein and
then
Aap aage ka process karein
But dono parties ko jab tak aap nahi bulayenge saath
Tab tak ye cheez solve hoti hui to nahi dikh rahi hai
Solve kar rahi hai
Kyunki problem dono logon ki hai
To solution ke liye bhi dono logon ka saath hona bohot
jaruri hai
So very first you have to do what?
You have to bring the both parties together
Or maybe both community together
Chahe social level hai
To dono community ko aap saath laayiye Agar official level
pe hai to jinn logon ke beech mein conflict hai
Jaise kayi baar management aur union ki beech mein conflict
hoti hai
To dono logon ka saath hona amne saamne hona jaruri hai
Aur unki baaton ko sunna jaruri hai That's a thing So we
have to do
Agar personal level pe hai
To bhi husband wife ke beech mein hota ho
Chahe maybe family members ke beech mein hota ho
Chahe neighbours ke beech mein hota ho So you are in need
to listen the both parties seriously
Aur uske liye bohot bohot bohot hi jaruri part hai
Ki dono parties ko seriously level pe sunna jaaye
Aur saamne rakha jaaye dono parties ko
Chahe wo do community hon, do parties hon, chahe jo bhi hon
Saath laana hai
The second thing we have to take care about
Lay out the rules
Lay out the rules of ground level
Ground level ke us situation mein kya rules hai
Uska lay out hona, batana
Dono parties ko ya dono communities ko bohot hi jaruri hai
Professional jo party hai to unko batana jaruri hai Ki apne
rules kya hai, apne rights kya hai, apne duties kya hai
Ye chiz unko clear kar dena bohot hi jaruri hai
Otherwise wo apni apni karte rahenge
Unko ye pata hona chahiye ki agar aap ye rules hai
Agar aap agree nahi hote hai
To aapke khilaf kanuni karwai ki jaayegi
Legal action can be taken against you
So aapko rules, baad mein wo kahenge ki humein toh pata hi
nahi tha
Isliye pehle unko basic rules jo hai
Us conflict related unko bata dena jaruri hai
Ki bhai agar husband wife ka aapas mein hai
To bhai agar nahi hota hai to husband ke khilaf kaunsa
action liya jaa sakta
Wife ka khilaf kya
Ya family members ka khilaf kya kya action liya jaa sakte
hain
Aisa hi community mein agar hai to kya action liya jaa
sakte hain
Ya office mein hai
So what kind of action can be taken against them
Ye baat pehle si unko bata di jaye
That would be better
Kyunki wo cheez wo dimaag mein rahke
Tab solution ki taraf badhein
Tab wo solution ki taraf badhein
Ki mainly rules hai to kya hai
Kya rules hai ye pata hona
Bahot hi important part hai
Is very very crucial part
You must know what exactly the rules
Jo ki agar aap nahi agree hote hain
Conflict ko carry karna chahate hain
Problem ko badhay rakhna chahate hain
To kis tarah ki problem ho sakti hai
Aur aap usme kaise trap ho sakte hain
Ye baat pe unko clear kariye
Ki aap kaise phas sakte hain
Agar aap nahi maante hain
So kaise aapke saath problem badh sakti hai
Mikji kata bin bhay ho hi na prit
Bin bhay ke prit nahi hoti
To ye jo rules regulations hote hain
Iska dar saamne wale ko
Tool down hone pe
Mazboor karega
Aur jab tak banda tool down nahi hoga
Agreement kaise hoega baba
To agreement karne ke liye tool down hona jaroori hai
To tool down hone ke liye bhay ka hona jaroori hai
Chahe wo kanun ka hi bhay kyon na ho
Rules regulations ka hi bhay kyon na ho
Jaroori hai
Samaaj ek system se chalta hai
Ek rule se chalta hai
Waise hi
Organization bhi ek system ek rule se chalta hai
Sabki apni marji chalne lag jaye to
System khatam
Phir samaaj ka jo taana bana hai
Taana bana bole to system
Wo bigad jayega
Imbalance ho jayega
Bhai Kuch rights hain kuch duties hain
Hum log apne rights ki baate to karte rahate hain
But apne duty nahi karna chahate hain
Jabki hume pata hai
Ke the right of one person
Is the duty for the next
If I am performing my duty in a better way
It means I am giving the right to somebody else
And I am not
Doing my duty
And I am expecting my right
How can I get
Mostly the conflict is
Because of this thing
Hum log apne rights ki baate to karte hain
But duty apni nahi karna chahate hain And that is the major
Problem So Ye rules regulation Unki duty aur rights ko hi
batayenge Ki iss situation mein
Aapke kya rights bante hain
Aur aapke kya duty hai
Ye bata dene se
Wo parties kam se kam
Ye bhi discuss kar lenge
Ki maine apne duty kari hai
Ya nahi
Agar nahi kari hai
To problem mere saath hai
To apne wo galti maanenge
Aur iss tari ke se
Us conflict ke
Resolve hone ki situation banti hai
Solution nikalne ki condition
Banne lag jaati hai
So you must tell
About the basic rules
Related to that
Conflict related to that problem
Chahe wo social ho
Chahe personal ho Chahe Official ho professional ho Find
out the root cause of conflict
What was exactly the reason behind that? Senior gave a task
to achieve a target but the target was not achieved
The task was not done on time, not in the right way
That may be the reason of conflict Personal department gave
a task to HR department but HR department did not give a
task on time That may be the reason of conflict Personal
department gave a task to HR department but HR department
did not give a task
on time Sometimes ego clashes with finance department due
to some reason
Some things are going up and down in finance, some things
are not getting done on time Or they are not able to use
their terms from bank
You know these things professionally
Many reasons can be
On social level, ego is there that this is my area, you are
doing this in my region, you did this with me
This is my property, this is his property That may be, we
will not agree with you like this
Why did you do this at our religious festival?
Such things happen
So mainly we have to find out the root cause
What is the root of the problem?
That you have to find out
We are trying to find out the solution of the conflict
And there we are very first step Bring both parties together
Or parties can be more than two Community or whatever Then
tell them the basic rules
What are the basic rules of that situation?
Because they should have it in their mind
Then they will be mentally prepared
That we have to take the solution Otherwise this problem
can happen to us Then find out the root cause of the
conflict
What is the root cause of the conflict?
Basically, until you don't know the disease, you can't do
the treatment You can't give the solution of the problem
till you don't know what is exactly the problem
Until you don't know what is the problem, how can you give
the solution? So that's why you have to examine exactly
Assess, check
Anyhow, whatever method you want to use, you use But you
have to know the root cause of the conflict
Why did the root cause of the conflict happen?
You have to know this
Then only you can move ahead
For finding the solution
So far we have discussed three things Three things we
discussed about
Very first, bring the both parties or may be more than two
parties together
Whoever is there, community, parties, bring them together
Lay out the basic rules
In the situation of the ground rules Related to that
conflict
In that situation, the ground rules
Tell both the parties
Sit and tell Third The third point and the very crucial
point is
Find the basic root cause
The root cause of that conflict
What is the basic root cause of that conflict?
You have to find out
You have to find out what is the basic root cause of that
conflict Why did that happen?
Why did that problem happen?
It is very important to find out Because Until you find out
about the disease Until then, don't think about the solution
So find out the root cause of that conflict
And There is no need to say all this All things should be
noted
You have to make a report
And then you can move towards the final solution
But there is a necessity to have a problem
Also So
Make sure to spread the word to all my friends